1. Introduction
At InvestPro, we are committed to providing high-quality investment planning services and resources to our clients. This Refund Policy outlines the terms and conditions regarding refunds for our various services and products. By purchasing or subscribing to any of our services, you agree to the terms of this Refund Policy.
We encourage you to read this policy carefully before making any purchase. If you have any questions or concerns, please contact our customer support team using the information provided in the "Contact Us" section below.
2. Subscription Services
2.1 Monthly Subscriptions
For monthly subscription plans, you may cancel your subscription at any time. However, we do not provide refunds for the current billing month. When you cancel a monthly subscription:
- Your subscription will remain active until the end of the current billing cycle
- You will not be charged for subsequent billing cycles
- No partial refunds will be issued for the unused portion of the current billing cycle
2.2 Annual Subscriptions
For annual subscription plans, we offer a 30-day money-back guarantee. If you are not satisfied with our services, you may request a full refund within 30 days of the initial purchase. After the 30-day period:
- You may cancel your subscription at any time
- Cancellations after the 30-day period may be eligible for a prorated refund of the unused portion, subject to our discretion
- A processing fee of $50 may be deducted from any prorated refund
2.3 Premium Subscription Tiers
For our premium or enterprise-level subscription tiers, refund terms may be specified in a separate agreement. In the absence of specific terms, the following applies:
- A 14-day money-back guarantee from the date of initial purchase
- No refunds will be provided after the 14-day period
- Customized services or features that have been delivered are non-refundable
3. One-Time Purchase Products
3.1 Digital Products
For digital products (e-books, reports, webinar recordings, etc.), we offer a 14-day money-back guarantee. To be eligible for a refund:
- Your refund request must be made within 14 days of the purchase date
- You must provide a valid reason for the refund request
- Downloaded digital content may be subject to restricted refund eligibility due to the nature of digital products
3.2 Investment Planning Sessions
For one-time investment planning consultation sessions:
- Rescheduling is available up to 24 hours before the scheduled session at no additional cost
- Cancellations made more than 48 hours before the scheduled session are eligible for a full refund
- Cancellations made within 48 hours of the scheduled session are eligible for a 50% refund
- No-shows or cancellations after the session has started are not eligible for a refund
3.3 Workshops and Events
For workshops, seminars, and events:
- Cancellations made more than 14 days before the event are eligible for a full refund
- Cancellations made 7-14 days before the event are eligible for a 50% refund
- Cancellations made less than 7 days before the event are not eligible for a refund
- You may transfer your registration to another person at no additional cost
- If we cancel an event, you will receive a full refund or the option to transfer to another event
4. Custom Financial Plans
For custom financial plans and investment strategies tailored to your specific needs:
- A non-refundable deposit of 25% of the total fee is required to initiate the service
- If you cancel before the draft plan is delivered, you may receive a 50% refund of the remaining balance paid
- Once the draft plan has been delivered, no refund will be provided
- Revisions to the plan within the scope of the original agreement are included in the service at no additional cost
5. Exceptions and Special Circumstances
5.1 Technical Issues
If you experience technical issues that substantially impair your ability to access or use our services, and our team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund. To qualify:
- You must report the issue to our customer support team within 7 days of experiencing the problem
- You must allow our technical team reasonable opportunity to address and resolve the issue
- The issue must be attributable to our systems and not to your hardware, software, or internet connection
5.2 Service Unavailability
In the event of extended service unavailability (more than 24 consecutive hours) due to system maintenance or technical problems:
- We may offer a prorated refund for the period of unavailability
- Alternatively, we may extend your subscription period to compensate for the downtime
5.3 Exceptional Circumstances
We understand that exceptional circumstances may arise. In cases of serious illness, natural disasters, or other significant unforeseen events, we may consider refund requests outside our standard policy on a case-by-case basis. Supporting documentation may be required.
6. Refund Process
6.1 How to Request a Refund
To request a refund, please:
- Contact our customer support team at refunds@investpro.com or call +1 (845) 802-9594
- Provide your name, email address, and order/subscription information
- Explain the reason for your refund request
- Specify your preferred refund method (original payment method, account credit, etc.)
6.2 Refund Processing Time
Once a refund is approved:
- Refunds to credit cards typically process within 5-10 business days
- Bank transfers may take 7-14 business days to appear in your account
- Account credits are typically applied immediately
Please note that while we process refunds promptly, the timing of when the refund appears in your account depends on your financial institution.
7. Non-Refundable Items
The following items and services are non-refundable:
- Transaction fees or processing fees
- Services that have been fully delivered and completed
- Customized materials or reports that have been delivered
- Services canceled after the refund eligibility period
- Third-party services that we resell or facilitate
- Services where the non-refundable nature is clearly communicated before purchase
8. Abuse Prevention
We reserve the right to decline refund requests that we determine, in our sole discretion, are abusive or fraudulent. Examples of potential abuse include:
- Pattern of purchasing and requesting refunds for the same or similar products
- Evidence of full use of a service followed by a refund request
- Providing false information in connection with a refund request
- Multiple refund requests from the same individual or organization
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. For significant changes, we will make reasonable efforts to notify you, such as through email or an announcement on our website.
Your continued use of our services following any changes to the Refund Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:
